Privacy Policy

1. Who We Are

Zookiesolar Limited is a registered Nigerian solar energy company providing equipment sales, system installation, consultation, and maintenance services. When this policy refers to "we", "us", or "our", it refers to Zookiesolar Limited as the data controller responsible for your personal information.

For privacy-related enquiries, contact us at admin@zookiesolar.com.

2. What Information We Collect

We collect personal information in the following ways:

Information you provide directly

• Full name
• Phone number (including WhatsApp)
• Email address
• Location — state, city, or property address
• Property details submitted through our quote or calculator forms
• Appliance and energy usage information submitted for load analysis
• Messages and enquiries sent through our contact or inquiry forms

Information collected automatically

• IP address and general geographic location
• Browser type and device information
• Pages visited, time spent, and interaction patterns on our website
• Referring URL — the site that directed you to ours

Information from third parties

If you interact with us via WhatsApp, Instagram, or other social platforms, we may receive information consistent with your privacy settings on those platforms.

3. Why We Collect Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide consultation, quotes, and proposals
• To process orders for solar equipment and schedule installations
• To deliver and improve the Solar Load Analyser tool and its recommendations
• To send relevant updates about your order, installation, or service request
• To communicate important changes to our services or terms
• To improve our website, tools, and service quality through usage analytics
• To comply with our legal and regulatory obligations under Nigerian law

We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

Under the Nigeria Data Protection Act 2023, we process your personal data on the following lawful bases:

• Consent — where you have submitted a form, used our calculator tool, or opted in to communications
• Contract performance — where processing is necessary to fulfil a service you have requested
• Legitimate interests — where we process data to improve our services, prevent fraud, or conduct internal analytics, provided your rights are not overridden
• Legal obligation — where we are required to retain or process information by law

5. How We Store & Protect Your Data

Your data is stored securely a cloud database platform that employs industry-standard encryption at rest and in transit. Access to stored data is restricted to authorisedZookiesolar personnel only.

Quote and enquiry submissions are also processed via a third-party form delivery service. Their privacy policy governs data handled through their infrastructure. We encourage you to review it at formspree.io.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data is typically retained for 24 months from the date of last contact.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party. We may share data only in the following limited circumstances:

• With trusted service providers who assist in operating our website and delivering services including Formspree and Supabase who are contractually bound to protect your data
• With our installation engineers or logistics partners when necessary to fulfil a service request limited to the information required
• With regulatory or law enforcement authorities where required by Nigerian law or court order
• In the event of a business merger, acquisition, or restructuring in which case you will be notified

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience and collect usage analytics. Cookies are small text files stored on your device.

We may use:

• Essential cookies required for the website to function correctly
• Analytics cookies to understand how visitors interact with our site (e.g. page views, session duration)
• Preference cookies to remember settings or form data within a session

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some parts of the website.

8. Your Rights

Under the Nigeria Data Protection Act 2023, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data where it is no longer necessary for the purpose collected
• Right to restrict processing — request that we limit how we use your data in certain circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at admin@zookiesolar.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us immediately and we will delete it promptly.

10. External Links

Our website may contain links to third-party websites including social media platforms and partner pages. This Privacy Policy applies only to Zookiesolar's website and services. We are not responsible for the privacy practices of any external sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please reach out:

If you are unsatisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.